FAQs

What services does your company offer?

Burcon Construction excels in top-tier residential renovations and general contracting.

How long has your company been in business?

Established in 1983, Burcon Construction has proudly served Southwestern Ontario for over four decades.

Is your company licensed and insured?

Yes, we are a licensed and insured construction company. We hold the necessary licenses, and our insurance coverage includes Commercial General Liability and project-specific Builder's Risk.

What types of projects do you specialize in?

Burcon specializes in interior residential renovations and a wide range of exterior projects, including decks, sheds, siding, and more.

Can you customize services based on client needs?

Absolutely! At Burcon Construction, we understand that every client has unique requirements and preferences. That's why we offer fully customizable services tailored to meet your specific needs and vision. Your satisfaction is our priority, and we're committed to helping you bring your dream project to life.

How to get started on a project?

Getting started is easy. Contact us through our website or by phone, and we'll guide you through the initial steps.

What is the timeline for project completion?

Project timelines vary based on the scope and complexity. We provide a detailed project schedule during the planning phase.

What can clients expect during the construction process?

Clients can expect clear communication, professional workmanship, and a commitment to meeting project milestones.

How are project costs determined?

Project costs are determined based on factors such as project scope, materials, and labour. We provide detailed estimates for transparency.

Are there any hidden fees?

No, we believe in transparency. Our quotes include all foreseeable costs, and any changes are discussed and agreed upon in advance.

Is your company licensed?

Yes, we are a licensed construction company. Clients can request proof of our licensing.

What types of insurance coverage do you have?

We carry Commercial General Liability insurance and project-specific Builder's Risk coverage. Clients can request proof of insurance.

Can clients request proof of insurance?

Certainly. Clients can request and receive proof of our insurance coverage.

How does your company handle change orders?

Change orders are discussed and agreed upon before implementation, ensuring transparency in project adjustments.

What warranty or guarantee is offered on completed projects?

At Burcon Construction, we take pride in the quality of our workmanship and the satisfaction of our clients. We stand behind our work and are committed to ensuring that every project is completed to the highest standards. Our warranty or guarantee covers our completed projects, providing you with peace of mind and assurance in the durability and craftsmanship of our work. If you encounter any issues with the completed project, we are dedicated to promptly addressing and resolving them to your satisfaction. Your trust and satisfaction are our top priorities, and we strive to exceed your expectations with every project we undertake.

How often will clients receive project updates?

At Burcon Construction, we understand that communication is key to a successful project. We offer project updates as frequently or infrequently as our clients prefer. Whether you prefer a hands-off approach and minimal updates or you want to be directly involved every step of the way, we accommodate your preferences. Our goal is to make your renovation project as stress-free and comfortable as possible. Clients receive regular updates, and we encourage open communication throughout the project to ensure your satisfaction and peace of mind.

Is there a designated point of contact for clients?

Yes, at Burcon Construction, the owner of the company serves as the primary point of contact for all client inquiries and concerns. We can be reached Monday through Friday during business hours via phone or email. Additionally, any emails or messages left outside of business hours will be promptly answered as soon as we can. We are committed to providing our clients with attentive support and assistance throughout their project journey.

What happens if there are issues after the project is completed?

At Burcon Construction, we are committed to providing quality service and ensuring client satisfaction. In the event of any issues arising after the completion of the project, we offer post-project support to address and resolve these matters promptly. We aim to uphold our contractual agreement for every project.